Etiquette Professional Services

Renowned National Speaker, Monica Irvine, is every companies solution for motivating, inspiring and moving employees to action.

Questions...

Can integrity, character, work ethic, professionalism and initiative be learned as adults? Yes!
Is it too late to change the cultural of our business? No!
Can we change the way our employees view themselves, each other and our company to foster greater purpose and enthusiasm about our services, our products & our objective? Yes!
Will refining our employees social & professional skills improve our companies’ overall performance and success level? Absolutely YES!!!!!
Do we want our company, our employees, our product & services to STAND OUT as the best in the business? Then call or email today. Don’t wait. 855.588.6266

The Etiquette Factory offers 8 Professional Workshops. You may choose one or all. Call or email today to schedule. Workshops are priced according to number in attendance. Discounts available on multiple sessions.

Etiquette Professional Workshops include:

	Professionalism, the Key to Our Success (2 hour Workshop) Highly recommended for All Companies, regardless of size
This is an amazing Workshop for any company who desires to help their employees become impeccable professionals who define success. Employees will walk away from this workshop with a new commitment to integrity, higher work performance, unity, excellence both personally and professionally and an overall greater devotion to self improvement. By so doing, every company will rise to a greater level of productivity, commitment and success. This workshop comes with a 100% money back Guarantee that you will witness a noticeable change in the environment of your staff. It truly will be some of the best money you can invest in your company. Here are some of the topics covered in this workshop: Professional Workshop Outline: I. Professionals Are Passionate Have Integrity II. A Professional is Positive Why Unkind Remarks Gossip Unofficial Complaints Faults “Lift” III. A Professional Works Well with Others Make things Right Immediately Look for Good in Others Everyone Has Something to Offer Great Listener Communicates Clearly Punctuality IV. A Professional Gives Compliments V. A Professional is Organized Management of Time Work Space Priorities VI. A Professional Helps Others Succeed Delegators of Responsibility Meeting and Evaluations Joy in Success of Team Team well Equipped VII. A Professional Helps Carry the Load Flexibility Give 110% Show Your Team Spirit Realize the Importance of Your Network VIII. A Professional is Accountable Ethical Standards Devoted to the Cause Customer Satisfaction #1 Accepts Responsibility Is Strong, yet Humble IX. Criticism versus Correction X. A Professional Leads by Example Enthusiastic Initiative “Cool” Under Pressure You are the Expert Committed to Self Improvement

	Interviewing Etiquette, the "Shock & Awe" Approach (one hour Workshop) Recommended for anyone planning on Interviewing for Employment or Job Advancement
Do you have the skills and the confidence needed to impress any potential employer? Learning, practicing and perfecting proper Interview Etiquette is NOT difficult and can be learned very quickly. However, it does take skills. This workshop guarantees to help every attendee feel more confident and to actually get excited instead of nervous to go to their next job interview. Every college graduate, every person striving to improve their employment opportunities must attend this very popular workshop. Interviewing Etiquette, The “Shock & Awe” Approach Outline I. First Impressions How we Walk How we Sit How we Dress How we Introduce Ourself II. Do Your Homework Research Who’s the Boss Who’s Interviewing You Familiar with Products & Services III. Know Who You Are & Why You’re Different Self Assessment Anecdotes Know the Questions/Practice the Answers Practice IV. “What is Your Greatest Weakness?” V. Listen & Follow Listen Don’t Talk too Much Don’t Be too Familiar Appropriate Language Don’t be Cocky Don’t Appear Desparate Ask Questions VI. Logistic Preparation Drive Ahead of Time Plan for the Rain Extra Copies A Briefcase Digital Presentations Car Personal Health

	Sexual Harassment, What I Need to Know (one hour Workshop) Recommended for All companies
Never before have companies been held to such a high legal standard as today. Knowledge is power. Not only for you, the company, but for your employees. Educating every single employee on what sexual harassment is, what can be done to avoid sexual harassment, and what the legal ramifications can be from violating this law for both the violator and the company that fails to educate its employees is what will best protect you, the company. Many many adults simply don't realize when they are "crossing the line". This workshop should be repeated once per year to help ensure that your company sets the tone for a professional company providing their employees a safe environment, free from persecution, discrimination & unprofessional behavior. The cultural of any company is set by its leaders and maintained by ensuring that employees are well informed on expectations with regards to behavior, professionalism, fairness and excellence. Don't put this off another day. Schedule now. Sexual Harassment Workshop Outline I. Definition of Sexual Harassment Unwanted sexual advances Offering Employment Benefits Threats Visual Contact Verbal Propositions Verbal Abuse Physical Conduct II. Employer Liability Known or Should have Known Non-employees III. Employer Obligations Reasonable Steps Workplace Free from Sexual Harassment Distributing Information Classroom Training Procedure for Filing Complaints Fully & effective Investigation Informing of Steps Taken IV. Filing Complaint Written Complaint Companies with more than 15 employees 180 days versus 300 days Fines or damages Back Pay Attorneys Fees Changes in Policies Private Lawsuit V. Conduct of a Professional Character Respect Company Cultural Personal Legacy Key to Success

	Dining Etiquette for Professionals (one hour Workshop) Recommended for all Professionals

Statistics show a direct relationship between dining etiquette skills and education level. Really! Are you prepared to go to dinner with your potential boss? Are you prepared to dine with dignitaries or potential clients? Don't prepare yourself every single way academically and then forget to perfect your dining etiquette. This workshop is so fun, yet so vital in helping you have the confidence and skills to be able to dine with anyone, anywhere with ease, comfort and even enjoyment. This is a MUST ATTEND for any professional. Dining Etiquette Workshop Outline: I. Dining Etiquette/Why it Matters II. Dining Etiquette Skills A Time to Connect Proper Table Setting Compliment the Cook/Host Table Linens Wait Honoring Other’s Traditions Stand Correct Use of Utensils Know Your Utensils American Style versus Continental Style Serving & Buttering Bread Passing Tasting Unique Foods Declining Food Removing Unwanted Items Awkward Moments Buffet Lines Forks or Fingers? Accidents at the Table Taking the Last Bite Plates Shouldn’t Sparkle No Licking Heaping Plates Soup Etiquette Conversation Noises Don’t Correct Others Who Sits Where Who Pays and more
	Finer Points of Service (1 1/2 hour Workshop for Restaurant Staff) Recommended for ALL restaurant staff for Full service & Partial Service establishments

Is your restaurant staff performing at its Peak Performance Level? Is your restaurant known for its impeccable service, professional staff and its devotion to customer satisfaction? Do you want to be? This amazing workshop will guarantee to bring your staff up to a professional level that will absolutely change the atmosphere of your restaurant and absolutely be noticed and appreciated by your customers. Yes, your food must be good and a great value, but what really creates customer loyalty? Your staff. Your customers want to feel like they are appreciated, valued and that your staff truly believes it is an honor to serve them. This workshop will deliver these goals. Don't wait. Schedule Today. Finer Points of Service Workshop Outline I. Reputation Attitude Excellence Cleanliness Unity Respect Gratitude II. Greeting--A Proper Welcome & Introduction Hostess Responsibility Server Responsibility III. Taking an Order Specials Suggestions Proper Order Ask appropriate Questions Writing vs Memory Proper Seat #s Time Element Use Every Key Verify Correct IV. Relationship with Customers Professionalism Over Friendly Absent Loyalty V. Serving Order Timing (Lunch vs Dinner) Bread Plates Look & Verify Clearing Plates & Table Cleanliness Tray Stand vs Arms Keep a free hand Mistakes & Corrections Manager Involvement & Notifications Refills VI. Monitor Customer Satisfaction: cooked properly, condiments, extras Pass/Comment vs Pass/Non Comment Pre-bus Table Cleanliness VII. Dessert Sale Showcase After-Dinner Drinks Know the details VIII. Present Check Who Discretion Separate vs Together IX. Next Turn Condiments Table and Seats Floor Attitude X. Team Player 110% Being Positive Complaints Gossip Look for the Good
	Customer Service...It's All In the Details (one hour workshop) Including Being a Gentleman, Being a Lady, Treating our Customers as Valued Guest, Professional Telephone Protocol, Email -- Cellphone & Social Media Etiquette Recommended for all professionals who deal in customer service
Don’t you wish that every company you called on the telephone treated you with respect, valued your time and truly acted grateful for your interest in their services or products? These are skills that can be taught. And what if every person would be taught and live by the principles of what it means to be a gentleman or a lady, our world we be a different place....a much more pleasant place for everyone. Don’t underestimate the difference that knowing and using these skills can bring to the personal and professional success of every individual and company. This workshop is designed to remind individuals of the role that they play in helping others to feel valued and comfortable. If you want to truly be respected, honored and remembered for all the right reasons, you don’t want to miss this amazing opportunity for self improvement. When we improve ourselves, everything and everyone around us notices and improves as well. This workshop is appropriate for any business, any social group both men or women. I. Define a Gentleman Proper Introductions Doors Speech Behavior When to Pay Dress Stand Physical Affection Helpful Borrowing Money Keep my Word Good Hygiene Character Priority is the Reputation of the Lady II. Define a Lady Graceful Kind Avoids Gossip Confident Trustworthy Well Read/World Events Avoids being the Center of Attention Appropriate Dress Not too Loud Balance in Conversation Never Puts her Reputation at Risk or of Others Interested in Others more than Self III. Professional Telephone Protocol (25 essential telephone skills for success) Greetings Call Waiting Placing Customers on Hold Transfers Respect much, much more IV. Email Etiquette Response Time Verb-age Protect Your Reputation Protect Your Relationships Security V. Cell Phone Etiquette Ring tones Public Use Conversation When Not to Answer Texting versus Talking Texting Etiquette VI. Social Media Etiquette The Me, Myself and My Mentality Think First

	Teaching my Children Etiquette, the How, What & Why Workshop (one hour parenting workshop) Recommended for parents with children from birth to 12 years of age
Do we want your children to "stand out" because they are polite, have impeccable character and strive to live lives of excellence? Do we want our children to succeed both personally and professionally? Of course we do. It's NEVER NEVER too late to give our children the skills they need to succeed and be happy. This workshop is an absolute favorite of thousands of parents who have walked away from it with a new commitment to teaching manners in the home. This workshop will give you real skills to pass on to your children. It will help you to understand the value of passing these skills on to the next generation for the sake of our entire society. These skills are super easy to learn, fun to initiate into the home and the results....well see for yourself. You will not be disappointed. This is a MUST ATTEND for every parent! Teaching my Children Etiquette, the How, What & Why Workshop Outline I. Define Etiquette, Why does it Matter? II. A Proper Introduction Smile Strong Voice Eye Contact Firm Handshake Remember Names Slow Down III. Corrections Rules of the Heart Correcting-An Act of Love Disappointment vs Anger Privacy promotes Respect & Honor IV. A Sincere Apology Recognize Admit without Excuse Say it-Sincerely Commitment Keep our Word Accept & Move On Restitution V. Accepting the Word “No” Graciously Expectations Clear--What Words Consequences Clear Step back Rewards VI. A Casual Society Respect for Adults Opportunities to Serve Stand for Respect Addressing Adults VII. Dining Etiquette It’s not the Rules, It’s the Purpose Over 25 Proper Dining Etiquette Tips

	Etiquette for Teens--Come and Listen, if You Dare! (a one hour workshop for Teens) (Recommended for Teens ages 12-18 years of age)
Why do you need to know etiquette to succeed? Do you want to find a Wife??? Or a Job??? Proper Etiquette could very well change your life! Etiquette is so much more than which fork to use? It affects every single aspect of your life. Did you know that proper etiquette and being well educated are in direct proportion to each other? How comfortable would you be in a room full of Senators, a room full of Doctors...wait what about a room full of girls? Have you ever gotten that "sick" feeling in your belly when you feel a little unsure of yourself, or uncomfortable in a certain situation. When you master "social etiquette", you won't have to fear unfamiliar situations anymore. You can go anywhere, be with anyone and be perfectly comfortable, confident and at peace. Come on, listen and learn. You'll thank me later. Come & Listen, if You Dare! Etiquette for Teens Outline I. Help, I Need a Job Dress Body Language Proper Introductions Preparedness Respect II. My Role in my Family Peacemaker Honor Thoughtfulness Family Loyalty Member of a Team III. What does it Mean to be a Lady in the 21st Century Grace Respect for Others & Self Communication Leaving a Legacy Charity IV. What does it Mean to be a Gentleman in the 21st Century Respect towards Ladies It’s the Little Things Dignity Education Productivity V. Dining Etiquette 101 (Your Reputation is on the LINE) Many, many skills more skills a few more

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